Outsourcede Contact Centre Solutions

Our outsourced contact centre provides helpline, query handling and order processing facilities. We source telephone numbers, perform cross selling and provide customer service via e-mail and web transactions.  

Our trained customer service specialists are authorised to process credit card information securely and deal with queries as well as orders. To many of our clients we are not just their outsourced contact centre, we are an extension of their team and often help as their contact centre consultancy.

Hallmark’s digital telephone system means that our clients have access to a full reporting suite to monitor peak periods, operator efficiency and call statistics.

Why choose Hallmark for your contact centre outsourcing? Our heavily-invested contact centre UK runs on the principles of flexibility, speed and expertise:

We’re flexible.

Our call handlers work from 9am to 8pm Monday to Friday and from 10am to 4pm every Saturday as standard and work outside of these hours, subject to arrangement, as and when you need us. Our outsourced contact centre is here for you.

We’re quick.

By answering calls quickly and making fast responses by fax and email, we ensure our customers remain happy with their contact centre outsourcing.

We can monitor every call.

This allows us to give our staff efficient and ongoing training and our managers to analyse difficult customers and effectively handle any situation.

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