Customer Services
 
Customer Services

Our heavily invested UK customer services centre enables us to provide your customers with accessible advice and efficient service, 7 days a week.

Customer services

Whether you’re a new business or an established business looking to outsource your overflow calls, our contact centre provides helpline, query handling and order processing solutions. We source telephone numbers, perform cross-selling, provide customer service via e-mail and telephone, and process web transactions.

Query handling, donation processing & order processing

At Hallmark we know how important your customers are to you. We have the experience required to cope with any situation. With a robust email management system and a new state-of-the-art telephone system we can handle your customer services and allow you to focus on running your business.

Outbound calls

We provide you with a complete customer handling solution; to many of our clients we are not just their outsourced contact centre, we are an extension of their team and often help as their consultancy.

Systems & reporting

Hallmark’s digital telephone system means that our clients have access to full reporting to monitor peak periods, operator efficiency and call statistics. We can monitor every call allowing us to give our staff efficient and on-going training and our managers to analyse difficult customers and effectively handle any situation. It also provides protection for your customers.

Account management

At Hallmark we recognise the importance of looking after your customers and treating each case individually. You will benefit from Customer Services agents who are carefully selected based on their experience and communication skills.

Customer feedback

Some feedback and comments about our Customer Service team from our clients' customers

Click here to view our customer services PDF 

I need...
  • To know that my customers are looked after
  • Secure order processing
  • To monitor calls
  • Quick, accurate responses
As a customer I want......
  • To talk to a real person in the UK
  • To be dealt with as an individual
  • Advice from an experienced person
  • To get an answer quickly
We offer...
  • Query Handling / Order processing
  • Inbound / Outbound calls
  • Systems & Reporting
  • A complete customer service solution