Reverse Logistics
 
Reverse Logistics

We can offer quick refunds and replacements, collection of the goods and a customer service helpline.

Reverse Logistics

We will give you a P O BOX returns address which means that you don't have to worry about your customers' returns cluttering up your office or your home! 

Our warehouse management system and order processing system allow us to process your reverse logistics, returned goods and refund where necessary. When a customer receives an item from your company that is not fit for purpose, then has to return the item, their satisfaction with your company could decrease. By offering quick refunds and replacements, collection of the goods and a customer service helpline, we can help you to avoid these situations and turn every customer experience into a positive one.

We would agree boundaries and permissions with you as to whether you would like to process refunds yourself or whether you are happy for us to do so on your behalf, and also what you would like us to do with returned goods depending on their condition.

Read our blog for information on how to reduce your online returns and our do's and don't's of returns management.

I need...
  • Secure, cost effective storage
  • Quality checks
  • Flexibility and speed
  • To offer cheap and quick returns options
As a customer I want......
  • Cheap postal rates
  • Value for money
  • My items fast!
  • East returns or a collection
We offer...
  • Storage and distribution
  • Stock handling
  • Contract Packing
  • Reverse Logistics