The customer services team at Hallmark provides your clients with accessible advice and an efficient service seven days a week.
Whether you’re a new business looking to grow or have been established for some time and are looking to outsource your overflow calls, our customer contact centre provides professional helpline, query handling, order processing, and outbound calling solutions that complement our fulfilment services, but can also be used as a stand-alone service.
Our digital telephone system produces intelligent reports so that together we can monitor peak periods, operator efficiency and call statistics. They also help us to forecast the number of staff that are required each day to ensure that we are running efficiently yet cost effectively.
All of our calls are recorded and monitored for quality and training purposes.