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Customer services

A professional, friendly contact centre that acts as an extension of your brand

The customer services team at Hallmark provides your clients with accessible advice and an efficient service seven days a week.

Whether you’re a new business looking to grow or have been established for some time and are looking to outsource your overflow calls, our customer contact centre provides professional helpline, query handling, order processing, and outbound calling solutions that complement our fulfilment services, but can also be used as a stand-alone service.

Our digital telephone system produces intelligent reports so that together we can monitor peak periods, operator efficiency and call statistics. They also help us to forecast the number of staff that are required each day to ensure that we are running efficiently yet cost effectively.

All of our calls are recorded and monitored for quality and training purposes.

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

Customer services

Flexible working to suit your business

Our customer service agents work from 9am to 8pm Monday to Friday and from 9am to 5.30pm every Saturday as standard. Our contact centre is also open from 10.30am until 4.30pm on Sundays during peak periods and on request to meet our clients needs. We can also work outside of these hours (including Bank Holidays) as and when you need us.

We are open later than most businesses so that we are available for your UK customers to call after they finish work and for any overseas customers who may be just waking up! This also maximises the chances of reaching potential clients for outbound calling.

By outsourcing your customer services to Hallmark, you can rest assured knowing that your customers are in safe hands whilst you get your evenings and weekends back!

Our E-fulfilment services

Our Direct Mail services

  • Polybagging / polywrapping

    Create a professional look and feel to your direct mail campaign and inform clients of offers, all in one package.

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  • Printing

    From address and returns labels to fully personalised letters from multiple databases, we have a printing solution for all mailings.

    Find out more
  • Hand fulfilment

    Our bespoke hand fulfilment service allows us to handle even the most complex direct mail projects.

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Our Customer Services

  • Query handling & order processing

    Our dedicated team of customer service agents can answer customer queries quickly and professionally, acting as an extension of your brand.

    Find out more
  • Outbound calls

    Outbound calling service for customer call-backs, sales and marketing and customer surveys to help you get closer to your clients.

    Find out more
  • Account management

    Your dedicated account manager will work with you to ensure you have the right fulfilment services and measures in place to help your business grow.

    Find out more

Our Contract Packing services

Our Logistics services

Speak to one of our friendly team today on +44(0) 1664 485000

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