With 15 years’ worth of experience handling customer queries and orders, you can trust that your customers are in safe hands with Hallmark.
Our customer service agents are carefully selected based on their experience and excellent communication skills. We practice continuous improvement through empathy training with an impartial coach and call recording to ensure that every customer benefits from a positive experience. Our customer service agents regularly “shadow” our team leaders to ensure that we deliver professional and consistent messages and we will work with you to agree service levels and boundaries.
Our call recording facility allows our customer service agents to listen to their own calls in order to identify areas for improvement, which will then be monitored in appraisals to ensure that we are giving the best possible service to our clients. Senior managers also use this to analyse difficult customers to ensure our agents are prepared for any situation.
