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Systems & reporting

Intelligent information to help you continuously deliver a better service to your customers

Hallmark has invested heavily in secure, sophisticated systems that not only help us to deliver an efficient, first-class fulfilment service, but also produces intelligent reports for our clients to help them improve and grow their business.

We are accredited with PCI- DSS (Payment Card Industry Data Security Standard), so you can be confident that your customers’ sensitive credit and debit card information is processed securely.

Our order processing system provides real time access to stock information which means that orders are managed with complete confidence. The software delivers accurate prices, delivery options, customer histories and provides the intelligence for first-class customer service. It also copes effortlessly with refunds, swaps, and returns as well as managing orders from multiple sales channels and different shipping, taxation and carrier options.

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Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

Systems & reporting

Intelligent reporting & data services

The Hallmark Consumer Services extranet gives you 24/7 access to a unique reporting dashboard that shows you everything from sales to telephone calls. It will also alert you when items need re-ordering.

Our data services can be invaluable to progressive businesses looking to grow. We can help you to better understand your data to enable you to react quickly to changes in demand as well as prepare for trends. Our systems also provide rich information to aid business planning and understand where future growth may come from. Our experienced team are highly skilled in data analysis and can provide proactive and innovative ideas for achieving growth.

Our E-fulfilment services

  • Order processing

    Sophisticated systems that integrate with your own eCommerce platform for efficient order processing.

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  • Warehousing

    Fully secure, long and short term storage facilities for clients of all sizes in our 40,000 sq ft warehouse.

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  • Supporting services

    Our contact centre and account management services provide a seamless approach to outsourcing your e-fulfilment projects.

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  • Systems & reporting

    Real-time, secure systems and sophisticated reporting that provides intelligent data for delivering first-class customer service.

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  • Multi-channel distribution

    Helping you overcome the challenges of multi-channel retailing so that you can focus on growing your business.

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Our Direct Mail services

  • Polybagging / polywrapping

    Create a professional look and feel to your direct mail campaign and inform clients of offers, all in one package.

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  • Printing

    From address and returns labels to fully personalised letters from multiple databases, we have a printing solution for all mailings.

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  • Hand fulfilment

    Our bespoke hand fulfilment service allows us to handle even the most complex direct mail projects.

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Our Customer Services

  • Query handling & order processing

    Our dedicated team of customer service agents can answer customer queries quickly and professionally, acting as an extension of your brand.

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  • Outbound calls

    Outbound calling service for customer call-backs, sales and marketing and customer surveys to help you get closer to your clients.

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  • Account management

    Your dedicated account manager will work with you to ensure you have the right fulfilment services and measures in place to help your business grow.

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Our Contract Packing services

Our Logistics services

Speak to one of our friendly team today on +44(0) 1664 485000

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