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Schoolblazer provides bespoke school uniform and sportswear to over 150 of the UK’s top Schools. They have a sophisticated intelligent sizing system on their website, accessible through individual school registration.

www.schoolblazer.info

Schoolblazer

Schoolblazer, an online tailored school uniform service, is a long-standing client of Hallmark and we have been working together since 2006.

Hallmark provide customer service support for Schoolblazer and act as their outsourced team, guiding parents through the online registration and ordering system, dealing with customer queries and the occasional complaint!

Our contact centre management team works closely with Schoolblazer, and our customer service agents are well-briefed to ensure we speak with one voice and deliver a seamless, integrated service to their customers. We ensure our team is kept fully informed of any day-to-day supply issues, any challenges that Schoolblazer’s own dedicated warehouse are facing (such as issues with carrier pick-ups), as well as what the ‘hot topics’ are within the business at any time, so that we are always prepared when receiving calls from customers.

Their dedicated Hallmark client manager liaises closely with Schoolblazer throughout the year, particularly for pre-season planning and forecasting to ensure the optimum number of agents are available both during the peak and off-peak periods.

Hallmark has developed a set of bespoke reports for Schoolblazer, which allows us to jointly monitor customer service KPIs and provides relevant information for them to feed back to their key stakeholders.

Schoolblazer visit us regularly and provide valuable feedback. Hallmark welcomes this interaction with the team as it adds depth to our collaboration and enables us to be the clear and coherent voice of Schoolblazer.

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