+44(0) 1664 485000 Menu

Supporting services

Customer service and account management support that complements our e-fulfilment service

To make life even easier, if you outsource elements of your eCommerce business to Hallmark Consumer Services, we can offer supporting services, such as an outsourced contact centre, to help reduce the pressure on you.

Whether you need a full-time customer service team or are just looking to outsource your overflow calls, our highly trained and experienced customer service agents can process orders and payments, provide an enquiries helpline and handle complaints via both telephone and email.

To many of our clients we are not just their outsourced contact centre, we are an extension of their team. We feed back the types of questions that we are frequently being asked so that you can address these on your website in order to reduce the number of queries you receive. As we charge per call this feedback should help to reduce your costs.

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

Supporting services

Account management

Our dedicated client managers have over 60 years’ experience working in direct mail and e-fulfilment. Your account manager can provide valuable advice and is committed to ensuring you get the most out of our e-fulfilment services. They can offer innovative ideas to benefit your business, whether it’s by finding a more efficient way of working or suggesting a more cost-effective solution.

Their expertise combined with our online reporting system ensures complete account control, allowing every aspect of your business to be managed excellently. We are proud of the relationships that we have built with our clients and we ensure we are always accessible to them. We are also always looking for ways to streamline our processes in order to make them more cost effective for our clients.

Our E-fulfilment services

  • Order processing

    Sophisticated systems that integrate with your own eCommerce platform for efficient order processing.

    Find out more
  • Warehousing

    Fully secure, long and short term storage facilities for clients of all sizes in our 40,000 sq ft warehouse.

    Find out more
  • Supporting services

    Our contact centre and account management services provide a seamless approach to outsourcing your e-fulfilment projects.

    Currently viewing
  • Systems & reporting

    Real-time, secure systems and sophisticated reporting that provides intelligent data for delivering first-class customer service.

    Find out more
  • Multi-channel distribution

    Helping you overcome the challenges of multi-channel retailing so that you can focus on growing your business.

    Find out more

Our Direct Mail services

  • Polybagging / polywrapping

    Create a professional look and feel to your direct mail campaign and inform clients of offers, all in one package.

    Find out more
  • Printing

    From address and returns labels to fully personalised letters from multiple databases, we have a printing solution for all mailings.

    Find out more
  • Hand fulfilment

    Our bespoke hand fulfilment service allows us to handle even the most complex direct mail projects.

    Find out more

Our Customer Services

  • Query handling & order processing

    Our dedicated team of customer service agents can answer customer queries quickly and professionally, acting as an extension of your brand.

    Find out more
  • Outbound calls

    Outbound calling service for customer call-backs, sales and marketing and customer surveys to help you get closer to your clients.

    Find out more
  • Account management

    Your dedicated account manager will work with you to ensure you have the right fulfilment services and measures in place to help your business grow.

    Find out more

Our Contract Packing services

Our Logistics services

Speak to one of our friendly team today on +44(0) 1664 485000

Subscribe to our newsletter


By clicking "Accept All Cookies", you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, assist in our marketing efforts, and for personalised advertising.

More Information Accept All Cookies