To make life even easier, if you outsource elements of your eCommerce business to Hallmark Consumer Services, we can offer supporting services, such as an outsourced contact centre, to help reduce the pressure on you.
Whether you need a full-time customer service team or are just looking to outsource your overflow calls, our highly trained and experienced customer service agents can process orders and payments, provide an enquiries helpline and handle complaints via both telephone and email.
To many of our clients we are not just their outsourced contact centre, we are an extension of their team. We feed back the types of questions that we are frequently being asked so that you can address these on your website in order to reduce the number of queries you receive. As we charge per call this feedback should help to reduce your costs.