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Meet the team

Put a face to the name and know exactly who is helping you!

Hallmark employs around 50 people across both the office and our warehouse; of these, 10 employees have given 15 years of service or more showing our dedication and commitment to both our customers and the business.

Meet some of our team below:

  • Chris Hall

    Chris Hall Chief Executive

    Chris founded the company in 1992 after a career with three multi-national firms: Proctor & Gamble, Mars and Mattel. Whilst he's taken a small step back from the day-to-day running of the business, he is still very much involved alongside son Phil, providing strategic insight and direction.

    chall@hallmarkconsumer.co.uk 01664 485099 LinkedIn
  • Philip Hall

    Philip Hall Managing Director

    Phil joined Hallmark in 2001 and became our IT Director in 2009. Phil is now Hallmark's managing director since taking over the reigns from father, Chris. He oversees the running of the business and its continued success.

    phall@hallmarkconsumer.co.uk 01664 485088 LinkedIn
  • Laura Pomfret

    Laura Pomfret Commercial Director

    Laura came to Hallmark in 1994, having previously worked for Mattel Toys where for seven years she worked in marketing and handled toy launches for Barbie and He-Man.

    lpomfret@hallmarkconsumer.co.uk 01664 485097
  • Elin Betts

    Elin Betts Business Manager

    Elin came to Hallmark in 1999 where she started in our call centre. She was then promoted to our client management team.

    ebetts@hallmarkconsumer.co.uk 01664 485098
  • Sasha Pugh

    Sasha Pugh Business Manager

    Sasha joined Hallmark in 2015 after running her own logistics business for 15 years. Prior to that she worked as an Area Manager for Shell and Pizza Hut.

    spugh@hallmarkconsumer.co.uk 01664 485073
  • Sarah Dunkley

    Sarah Dunkley Client Manager

    Sarah joined us in 2012 as Client Manager having previously worked at 4DM and Vertis.

    ruthandsarah@hallmarkconsumer.co.uk 01664 485045
  • Jonny McGrady

    Jonny McGrady Client Manager

    Jonny began working for Hallmark in 2014. Jonny joined as a Customer Service Advisor before being promoted to Senior Customer Service Advisor and assisted with any complaints that came in to our inbound contact centre. Jonny moved to our client management team in 2017.

    jmcgrady@hallmarkconsumer.co.uk 01664 412826
  • Ben Walton

    Ben Walton Client Manager

    Ben joined our Client Management team in February 2020 with a background in operations and marketing. Back in 2019, Ben even used to be one of our clients!

    bwalton@hallmarkconsumer.co.uk 01664 485045
  • Matthew Weston

    Matthew Weston Client Manager

    Matthew returned to us in September 2020, joining our Client Management team after a five year break working for a local ERP software development company.

    mweston@hallmarkconsumer.co.uk 01664 485070
  • Terri Nicholls

    Terri Nicholls Contact Centre Manager

    Terri heads our inbound contact centre. Terri joined Hallmark in the contact centre as a Customer Service Advisor. Since then Terri has trained new agents in the contact centre as well as handling customer complaints that arise before being promoted to Contact Centre Manager in 2017.

    tnicholls@hallmarkconsumer.co.uk 01664 485071
  • Christian Jeffery

    Christian Jeffery IT Manager

    Christian has a wealth of technical knowledge and heads up our IT department. Since beginning his career with Hallmark as an administrator in our data processing team, Christian then moved into a managerial role within the team before taking the lead with our IT systems and services.

    cjeffery@hallmarkconsumer.co.uk 01664 485094
  • Mateusz Swiecik

    Mateusz Swiecik Operations Manager

    Mateusz joined us originally as Warehouse Manager in September 2019 after working in various management roles in operations and sales within the logistics industry.

    mswiecik@hallmarkconsumer.co.uk 01664 485000
  • Rachel Fanthorpe

    Rachel Fanthorpe Demand Planner

    Rachel joined Hallmark in August 2022 having previously worked in car sales and also for a 3d scanning company. She enjoys walking her dogs and has recently taken up golf in her spare time.

    rfanthorpe@hallmarkconsumer.co.uk 01664 485000
  • Melanie Foster

    Melanie Foster Finance Administrator

    Melanie started working at Hallmark in October 1997 in the contact centre before moving to our accounts department in 2003. Melanie is responsible for Hallmark’s accounts department, taking charge of invoices, purchase orders and the day to day running of accounts.

    mfoster@hallmarkconsumer.co.uk 01664 485091

Speak to one of our friendly team today on +44(0) 1664 485000

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