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Meet the team

Put a face to the name and know exactly who is helping you!

Hallmark employs around 50 people across both the office and our warehouse; of these, 10 employees have given 15 years of service or more showing our dedication and commitment to both our customers and the business.

Meet some of our team below:

  • Chris Hall

    Chris Hall Chief Executive

    Chris founded the company in 1992 after a career with three multi-national firms: Proctor & Gamble, Mars and Mattel. Whilst he's taken a small step back from the day-to-day running of the business, he is still very much involved alongside son Phil, providing strategic insight and direction.

    chall@hallmarkconsumer.co.uk 01664 485099 LinkedIn
  • Philip Hall

    Philip Hall Managing Director

    Phil joined Hallmark in 2001 and became our IT Director in 2009. Phil is now Hallmark's managing director since taking over the reigns from father, Chris. He oversees the running of the business and its continued success.

    phall@hallmarkconsumer.co.uk 01664 485088 LinkedIn
  • Laura Pomfret

    Laura Pomfret Commercial Director

    Laura came to Hallmark in 1994, having previously worked for Mattel Toys where for seven years she worked in marketing and handled toy launches for Barbie and He-Man.

    lpomfret@hallmarkconsumer.co.uk 01664 485097
  • Shaun Bentley

    Shaun Bentley Operations Manager

    Shaun joined Hallmark in 2017 as our Operations Manager. He has a lot of experience in warehousing and previously worked for Argos UK Distribution Centre and Amazon.

    sbentley@hallmarkconsumer.co.uk 01664 485092
  • Elin Betts

    Elin Betts Business Manager

    Elin came to Hallmark in 1999 where she started on our call centre. She was then promoted to our Client Management team.

    ebetts@hallmarkconsumer.co.uk 01664 485098
  • Sasha Pugh

    Sasha Pugh Business Manager

    Sasha joined Hallmark in 2015 after running her own logistics business for 15 years. Prior that she worked as an Area Manager for Shell and Pizza Hut.

    spugh@hallmarkconsumer.co.uk 01664 485073
  • Ruth Hatherall

    Ruth Hatherall Client Manager

    Ruth initially joined Hallmark for a gap year after completing her A Levels. Having taken on various roles in the business, she joined our Client Management team in 2002.

    ruthandsarah@hallmarkconsumer.co.uk 01664 485089
  • Sarah Dunkley

    Sarah Dunkley Client Manager

    Sarah joined us in 2012 as Client Manager having previously worked at 4DM and Vertis.

    ruthandsarah@hallmarkconsumer.co.uk 01664 485045
  • Michelle Fotheringham

    Michelle Fotheringham Client Manager

    Michelle began working at Hallmark in 1996 in our call centre before she was promoted to our Client Management team.

    mfotheringham@hallmarkconsumer.co.uk 01664 485093
  • Jonny McGrady

    Jonny McGrady Client Manager

    Jonny began working for Hallmark in 2014. Jonny started in the Contact Centre as a Customer Service Advisor before being promoted to Senior Customer Service Advisor and assisted with any complaints that came in to our inbound contact centre. Jonny moved to our Client Management Team in 2017.

    jmcgrady@hallmarkconsumer.co.uk 01664 412826
  • Terri Nicholls

    Terri Nicholls Contact Centre Manager

    Terri heads our Inbound Contact Centre. Terri joined Hallmark in the Contact Centre as a Customer Service Advisor. Since then Terri has trained new agents in the Contact Centre as well as handling customer complaints that arise before being promoted to Contact Centre Manager in 2017.

    tnicholls@hallmarkconsumer.co.uk 01664 485071
  • Christian Jeffery

    Christian Jeffery Data Processing Manager

    Christian heads up our Data Processing Team after starting in the department as an Administrator. Christian has a wealth of technical knowledge which he can bring to your next project.

    cjeffery@hallmarkconsumer.co.uk 01664 485094
  • Melanie Foster

    Melanie Foster Finance Administrator

    Melanie started working at Hallmark in October 1997 in the contact centre before moving to our Accounts Department in 2003. Melanie is responsible for Hallmark’s accounts department, taking charge of invoices, purchase orders and the day to day running of accounts.

    mfoster@hallmarkconsumer.co.uk 01664 485091
  • Matthew Fotheringham

    Matthew Fotheringham Warehouse Senior Team Leader

    Matthew started working for Hallmark in 1999 as a Warehouse Operative. He has built a great career at Hallmark and has experience in all warehouse roles including picking, packing, Goods in and stock control.

  • Sandip Mistry

    Sandip Mistry Contact Centre Manager

    Sandip joined the company in February 2018 to become Contact Centre Manager to cover maternity leave. He is in charge of overseeing the day-to-day running of our inbound contact centre and managing its staff. Sandip said: “since joining Hallmark I’ve really enjoyed my time here and have found it to be a welcoming environment full of friendly and helpful people.”

    smistry@hallmarkconsumer.co.uk 01664 480257
  • Matt Widdowson

    Matt Widdowson IT Manager

    Matt has worked in IT for nearly 20 years and joined Hallmark in 2016. During his career he has gained several certifications in Windows, networking and cloud services. Matt has already stamped his technical background on Hallmark, introducing new services and a robust network. He now has his sights set on giving Hallmark a leading edge IT service.

    mwiddowson@hallmarkconsumer.co.uk 01664 485054

Speak to one of our friendly team today on +44(0) 1664 485000

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