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A career with Hallmark Consumer Services can be very rewarding. Want to be part of our success? Check out our vacancies or send us your CV.

  • Customer Service Advisor - Melton Mowbray

    Are you looking for a customer service role in a diverse and fast paced environment?

    If so, then we’d like to hear from you. We are looking to recruit a full-time customer advisor within our busy inbound contact centre in Melton Mowbray.

    The benefits:

    • Temporary-permanent position
    • No experience necessary as full training provided and on-going coaching
    • 37.5 hours a week
    • £8.43 – £9.91 per hour
    • Rotated shifts
    • Shift patterns between 9am-8pm Mon-Fri; 9am-5.30pm Sat-Sun
    • Pension scheme
    • Immediate start available
    • On-site parking

    The role:

    You will be working within a fast paced and dynamic environment in our customer-focused contact centre and will be responsible for first class customer service for a range of different businesses.

    Other duties will include:

    • Processing emails from customers
    • Making call notes
    • Taking payments over the telephone
    • Sending emails and correspondence to customers
    • Inputting customers’ details into the computer system accurately
    • Taking inbound calls
    • Working towards the client SLA at all times
    • Making outbound calls responding to customers’ requests
    • Prepare systems for daily customer contact

    The candidate:

    Our ideal candidate would be willing work as part of a friendly team and be willing to learn new skills with a ‘can do’ attitude, other skills include:

    • Experience within hospitality, retail or customer service is advantageous
    • Excellent communication skills
    • Attention to detail
    • IT literate, knowledge of Word / Excel would be helpful
    • Able to work in a fast paced environment
    • Ability to prioritise workload
    • Commit to ongoing training and coaching

    If you are interested in the role, please email your CV to marketing@hallmarkconsumer.co.uk

Speak to one of our friendly team today on +44(0) 1664 485000

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