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E-fulfilment

A full range of e-commerce fulfilment solutions

Hallmark Consumer Services works with clients of various sizes, covering a diverse range of products to assist them with their e-fulfilment requirements.

We recognise that not only are our clients products very different, but each of their core values, processes and business strategies are different too.

Some clients ship directly to retailers such as Harrods, House of Fraser, ASOS and Amazon, some offer trade discounts, whilst others are consumer-only. But with the increasing demand for multi-channel retailing, most of those who are consumer-only are starting to branch out into the B2B world too.

If this sounds like you, you need a fulfilment company that takes the time to understand your business and can grow with you. Hallmark have the systems and processes already in place to help you progress to a multi-channel retailer.

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

E-fulfilment

Order fulfilment solutions

Clients of Hallmark benefit from a complete range of order fulfilment solutions including shopping basket design, payment processing, gift wrapping, returns handling and a selection of couriers to despatch within the UK and overseas.

Our systems integrate with Metapack carrier-management software which determines the most appropriate despatch method for your order based on a set of pre-determined shipping rules.

Take advantage of our knowledge of eCommerce order fulfilment, because to us it’s not just a case of getting your products out the door, it’s also about helping you to deliver a first-class service to your customers.

Our E-fulfilment services

Our Direct Mail services

  • Polybagging / polywrapping

    Create a professional look and feel to your direct mail campaign and inform clients of offers, all in one package.

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  • Printing

    From address and returns labels to fully personalised letters from multiple databases, we have a printing solution for all mailings.

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  • Hand fulfilment

    Our bespoke hand fulfilment service allows us to handle even the most complex direct mail projects.

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Our Customer Services

  • Query handling & order processing

    Our dedicated team of customer service agents can answer customer queries quickly and professionally, acting as an extension of your brand.

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  • Outbound calls

    Outbound calling service for customer call-backs, sales and marketing and customer surveys to help you get closer to your clients.

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  • Account management

    Your dedicated account manager will work with you to ensure you have the right fulfilment services and measures in place to help your business grow.

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Our Contract Packing services

Our Logistics services

Speak to one of our friendly team today on +44(0) 1664 485000

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