At Hallmark we offer a range of e-commerce fulfillment solutions including shopping basket design, payment processing, gift wrapping, returns processing, and a selection of couriers for shipping within the UK and overseas.
If you outsource your e-commerce fulfillment to us, you will only need to deal with a single person who will manage your entire operation.
Our dedicated Client Management Team has more than 35 years’ experience working in the fulfillment industry, allowing us to offer account management with the key emphasis being commitment to every client, regardless of whether they are a new or established business.
This expertise, combined with our online reporting system, ensures complete account control allowing every aspect of your business to be managed excellently. Our team offers different solutions and comes up with innovative ideas to benefit your business. The relationships we build with our clients are two-way, ensuring that we are always accessible.
All of our warehousing functions are controlled and managed through a fully-automated warehousing system. Our selected software has been designed to manage the high volume of small orders associated with supporting e-commerce businesses. This helps us deliver high levels of productivity and efficiency, and enables us to offer a cost effective e-commerce fulfillment solution.
Our system manages any number of orders from each of your sales channels and then moves them through each stage of our warehouse, from order receipt to shipping. It allows us to process refunds, swaps, returns, or multiple deliveries on the same order. This means that we have total confidence in providing your customers with accurate and up-to-date information regarding stock availability, order status, and delivery times regardless of whether they have placed the order by telephone, web, or mail.
We can pick from pick bins in pallet equivalent locations or directly from pallets if necessary.
Orders received before 2pmwill be picked, packed, and shipped the same working day.
We pride ourselves on excellent quality and first class customer service. Our UK-based Contact Center is open seven days a week, so our experienced Customer Service agents are available to answer your customers’ telephone and email queries quickly and efficiently regardless of where they are calling from. By making fast responses, we ensure that our customers remain happy with their outsourcing and your customers are happy with their purchased products and have support when they need it.
We are accredited with PCI- DSS, ensuring that you can be confident that your customers’ sensitive credit and debit card details are processed securely.
By logging into the client “login” section of our website you can access a reporting dashboard, which is unique to you. This shows everything from sales to telephone calls and these reports link to our internal reporting system. The reports are password protected and available 24/7 so that you can access them from anywhere at any time. Our storage and stock control systems allow for secure online reporting and alert you when items need re-ordering, avoiding delays.
Our clients vary in size, covering products from clothing to electronic devices. Some utilize all of our services while others may only use one or two; you can pick and choose which services suit your needs. The majority of our clients are based within the UK, however many are based in Switzerland, France, and the U.S.
Take advantage of our vast knowledge in the field of e-commerce fulfillment and outsource with Hallmark Consumer Services.