+44(0) 1664 485000 Menu

Outbound calls

Customer call-backs, sales and marketing, customer surveys

All of our customer services agents are trained to handle both incoming and outgoing calls for customer service and marketing purposes, by blending the two we save you time and money.

In addition to offering query handling and order processing lines for your customers, our contact centre can offer customer call-backs, outbound sales and marketing calls including cold calling, surveys, courtesy calls, service updates or anything else that you would like your customers to know or hear about.

We can also contact your customers and potential customers via marketing emails or direct mail campaigns.

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

Outbound calls

Flexible calling options

Our customer service agents work seven days a week, including evenings and weekends as standard and work outside of these hours as and when you need us (this includes Bank Holidays).

We will work with you to decide the most appropriate times to contact your customers and can work together to prepare a guideline script for our agents to follow in order to determine the tone and content of the call to ensure that we are correctly representing your company.

At Hallmark we pride ourselves on delivering a complete customer handling solution. All of our contact centre services are linked to our fulfilment services, which is why many clients use us for their market research calls instead of outsourcing to a cold calling company.


Our E-fulfilment services

Our Direct Mail services

  • Polybagging / polywrapping

    Create a professional look and feel to your direct mail campaign and inform clients of offers, all in one package.

    Find out more
  • Printing

    From address and returns labels to fully personalised letters from multiple databases, we have a printing solution for all mailings.

    Find out more
  • Hand fulfilment

    Our bespoke hand fulfilment service allows us to handle even the most complex direct mail projects.

    Find out more

Our Customer Services

  • Query handling & order processing

    Our dedicated team of customer service agents can answer customer queries quickly and professionally, acting as an extension of your brand.

    Find out more
  • Outbound calls

    Outbound calling service for customer call-backs, sales and marketing and customer surveys to help you get closer to your clients.

    Currently viewing
  • Account management

    Your dedicated account manager will work with you to ensure you have the right fulfilment services and measures in place to help your business grow.

    Find out more

Our Contract Packing services

Our Logistics services

Speak to one of our friendly team today on +44(0) 1664 485000

Subscribe to our newsletter


By clicking "Accept All Cookies", you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, assist in our marketing efforts, and for personalised advertising.

More Information Accept All Cookies