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FAQs

Have a question? Let's try and answer it.

We often get asked similar questions by businesses who are considering outsourcing their e-fulfilment services. Below are a few questions we get asked a lot at Hallmark along with our responses, to save you time. If you have a query that is not answered here, please do get in touch and we’ll do our best to help.

Can I monitor my sales and stock levels?

Yes, our sophisticated online client portal produces a range of real-time reports that are accessible 24/7. Our state-of-the-art warehousing system also produces intelligent, rich information to help you understand your clients better.

As well as our ‘standard’ stock and sales reports, we can tailor reports to suit your needs.

Do you have a minimum size of client that you will take on?

No, we are happy to help even start-up businesses and we have the ability to grow with you business.

Don’t forget, we all had to start somewhere!

Do you post overseas as well as the UK?

We utilise numerous carriers and can post to the UK, EU and Rest of World.

How are returns handled & do they come to me or you?

We can provide a PO Box returns address if you would like us to handle your returns.

We can report to you on a weekly or monthly basis the number of faulty/damaged goods, refunds etc.

Can I use my own packaging?

Yes, we have several clients that source their own packaging and have it delivered directly to us.

Can you include flyers and advertising material with my orders?

Yes we can. As long as the material is within posting guidelines, we can include a variety of flyers and advertising collateral.

Can I customise my despatch note?

Your despatch note can be printed in colour or simply black and white. It can also be either one or two-sided. Many clients include their terms and conditions on the reverse.

Can you gift wrap my items?

Yes we can.

 

How will you receive my orders?

We will integrate with your e-commerce platform and receive your orders directly into our order processing software.

If this is not possible we will discuss what is the most practical and inexpensive way to pull your orders.

Are my customers' details safe?

Yes, we are PCI-DSS compliant meaning that you can trust us to handle your customers’ sensitive information carefully and correctly.

Speak to one of our friendly team today on +44(0) 1664 485000

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