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Account management

Experienced account managers that ensure you have the right services in place for your business needs

As a client of Hallmark Consumer Services, your dedicated client account manager will help you to identify the specific type of fulfilment services that best meet your operational needs.

Our account managers have over 60 years’ experience between them and work with clients from a variety of sectors. They are experts in e-commerce fulfilment and direct mail fulfilment and are on hand to offer advice and new ideas and ensure your fulfilment services are running smoothly.

At the outset your account manager will conduct an in-depth assessment with you to identify your requirements in detail, including your product range, sales channels, warehousing/stock control requirements, forecast volumes, service levels, reporting requirements, banking and proposed length of contract.

The audit will also help us to understand the relative importance that you attach to cost per order, turnaround times, flexibility, service quality, security etc. We can then tailor our services to deliver on your priorities.

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

Account management

Service level agreements

Following the initial audit, we will agree with you a mutual service level agreement, which sets out our joint responsibilities for a successful partnership. This includes agreed minimum standards across a range of critical performance measures such as order turnaround times, picking accuracy, stock receipt and call handling, along with a range of client based measures which will help us to perform effectively and accurately.

To meet our friendly client account managers please visit our team page.

Our E-fulfilment services

Our Direct Mail services

  • Polybagging / polywrapping

    Create a professional look and feel to your direct mail campaign and inform clients of offers, all in one package.

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  • Printing

    From address and returns labels to fully personalised letters from multiple databases, we have a printing solution for all mailings.

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  • Hand fulfilment

    Our bespoke hand fulfilment service allows us to handle even the most complex direct mail projects.

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Our Customer Services

  • Query handling & order processing

    Our dedicated team of customer service agents can answer customer queries quickly and professionally, acting as an extension of your brand.

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  • Outbound calls

    Outbound calling service for customer call-backs, sales and marketing and customer surveys to help you get closer to your clients.

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  • Account management

    Your dedicated account manager will work with you to ensure you have the right fulfilment services and measures in place to help your business grow.

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Our Contract Packing services

Our Logistics services

Speak to one of our friendly team today on +44(0) 1664 485000

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