Hallmark Consumer Services offers quick product refunds and replacements, collection of the goods and a customer service helpline as part of our reverse logistics service.
We will give you a P O BOX returns address which means that you don’t have to worry about your customers’ returns cluttering up your office or your home!
When a customer receives an item from your company that is not fit for purpose and has to return that item, their satisfaction with your company could decrease. By using Hallmark’s reverse logistics service we can help you to avoid these situations and turn every customer experience into a positive one.
Our warehouse management system and order processing system allow us to efficiently process your returned goods and refund where necessary. We would always agree boundaries and permissions with you and it is no problem if you’d prefer to handle refunds yourself. You can also specify what you would like us to do with returned goods, depending on their condition.