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Reverse logistics

Efficient handling and processing of returned items for a positive customer experience

Hallmark Consumer Services offers quick product refunds and replacements, collection of the goods and a customer service helpline as part of our reverse logistics service.

We will give you a P O BOX returns address which means that you don’t have to worry about your customers’ returns cluttering up your office or your home!

When a customer receives an item from your company that is not fit for purpose and has to return that item, their satisfaction with your company could decrease. By using Hallmark’s reverse logistics service we can help you to avoid these situations and turn every customer experience into a positive one.

Our warehouse management system and order processing system allow us to efficiently process your returned goods and refund where necessary. We would always agree boundaries and permissions with you and it is no problem if you’d prefer to handle refunds yourself. You can also specify what you would like us to do with returned goods, depending on their condition.

Get in touch today

Simply fill out our enquiry form and one of our friendly staff will get in touch to discuss your requirements.

Our E-fulfilment services

Our Direct Mail services

  • Polybagging / polywrapping

    Create a professional look and feel to your direct mail campaign and inform clients of offers, all in one package.

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  • Printing

    From address and returns labels to fully personalised letters from multiple databases, we have a printing solution for all mailings.

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  • Hand fulfilment

    Our bespoke hand fulfilment service allows us to handle even the most complex direct mail projects.

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Our Customer Services

  • Query handling & order processing

    Our dedicated team of customer service agents can answer customer queries quickly and professionally, acting as an extension of your brand.

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  • Outbound calls

    Outbound calling service for customer call-backs, sales and marketing and customer surveys to help you get closer to your clients.

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  • Account management

    Your dedicated account manager will work with you to ensure you have the right fulfilment services and measures in place to help your business grow.

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Our Contract Packing services

Our Logistics services

  • Storage & distribution

    A 40,000 sq ft warehouse with a state of the art management system providing flexible storage solutions close to the A1.

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  • Point of sale distribution

    Our POS fulfilment team prepare kits, collate stock and coordinate delivery where and when you require it.

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  • Stock handling

    Our systems provide access to real-time stock information to allow for better stock control and accurate reporting.

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  • Reverse logistics

    When a product needs to be returned, we can handle the logistics to help ensure the customer experience remains positive.

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Speak to one of our friendly team today on +44(0) 1664 485000

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